Returns & Exchanges
At Mellow, we want you to love every piece you wear, but if something isn't quite right, we offer a seamless 30-day return policy for all unworn items. Simply ensure your items are in their original condition with tags attached to receive a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.
Drop Off Package
Hand over your package to the designated carrier or drop it off at any official collection point within 7 days of receiving your label.
Receive Your Refund
After our team inspects the returned garments, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing