Frequently Asked Questions
Everything you need to know about your Mellow experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5 business days of receipt.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Mellow is committed to ethical fashion. We use 100% organic cotton and recycled polyester in over 80% of our seasonal collections.
Can I change or cancel my order?
Orders can be modified or cancelled within 60 minutes of placement. After this window, the order is sent to our warehouse for processing and cannot be changed.